Refund Policy

At ANKO GROUP LTD. we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we’re here to help.

1. Eligibility for Refunds

• Timeframe: To be eligible for a refund, you must notify us within 5 to 7 days from the date of purchase.
• Condition: The item must be unused, in the same condition that you received it, and in the original packaging.
• Proof of Purchase: Please provide a receipt or proof of purchase when requesting a refund.

2. Non-Refundable Items

• Certain items are non-refundable, including:
  • Perishable goods (such as food, flowers, or newspapers).
  • Custom-made or personalized items.
  • Downloadable software products.
  • Gift cards.
  • Sale or clearance items.

3. Refund Process

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• Approval: If your refund is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain number of days, depending on your card issuer’s policies.

4. Late or Missing Refunds

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@ankogroupltd.com

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at info@ankogroupltd.com and +905360739043.

6. Shipping Returns

• To return your product, please mail it to: info@ankogroupltd.com
• You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

• Email: info@ankogroupltd.com
• Phone: +905360739043
• Address: TR Office: D:3, no:4 yogunburc mahallesi 310 caddesi, karakopru 63320, sanliurfa turkey